Returns & Refund

At Rogue's Room, we want both you and your dog to be completely satisfied with every purchase. If for any reason you are not satisfied, please review our return policy below.

1. Return Eligibility

We accept returns within 30 days from the date of delivery.

To qualify for a return:

• The item must be unused and in original condition

• The product must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

• Used or worn dog accessories

• Items damaged due to misuse

• Final sale or clearance items

• Personalized or custom-made products (if applicable)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email: jason_detesta@yahoo.com

Please include:

• Your order number

• Clear photos of the item

• A brief description of the issue

After verification, we will provide either:

• A replacement at no additional cost, or

• A full refund to your original payment method

4. Return Process

To initiate a return:

1. Contact us via email for return approval

2. Wait for return instructions

3. Ship the item to the provided return address

Returns sent without prior authorization may not be accepted.

5. Refund Processing

Once your returned item is received and inspected:

• You will be notified of approval or rejection

• Approved refunds will be issued to the original payment method

• Refunds typically process within 5–10 business days, depending on your bank

Original shipping costs are non-refundable unless the return is due to our error.

6. Return Shipping Costs

Customers are responsible for return shipping fees unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

At Rogue’s Room, your trust means everything to us. We are committed to providing dependable service and quality products for your beloved companion.